Privacy Policy

1. Who we are and scope

Golden View operates this app to provide customer services and staff and management workspaces. This policy applies to the mobile app, the Privacy & Support Portal, and their connected services.

2. Data we process

• Account and identity data: name, username, account type, job role, contact details, and profile photo.
• Customer and business data: contracts, units, projects, installments, payment records, support requests, follow-ups, visits, and offers.
• Staff data: attendance, location when a work action requires it, administrative and HR requests, tasks, assets, and authorized performance data.
• Content you choose to upload: photos, videos, documents, notes, and audio when voice features are used.
• Technical data: notification token, device and operating-system details, security and audit logs, crash diagnostics, and connectivity information needed to operate the service.
• AI assistant messages and speech-to-text output when you choose to use those features.

We do not collect your fingerprint or face template. Biometric verification is performed locally by your device operating system.

3. Why we use data

• Authenticate users, provide authorized features, and protect accounts.
• Deliver contractual, customer, financial, and administrative services and show their status.
• Send notifications, respond to support, and improve reliability and usability.
• Prevent fraud and misuse and investigate errors or security incidents.
• Provide AI and voice features at the user's request.
• Meet legal, accounting, and contractual obligations.

4. Legal bases

We process data to perform contracts and provide the service, comply with legal obligations, pursue legitimate interests such as service security and improvement, and obtain consent where the law or an optional feature requires it. You can withdraw consent for optional device features through device settings or by contacting us.

5. Sharing and service providers

We do not sell personal data or use it for behavioral advertising. Data may be processed by contracted hosting, notification, crash-diagnostics, communications, and AI service providers only as necessary. These include Firebase messaging and crash diagnostics, and Golden View's configured AI provider when you use the assistant. Providers are required to protect confidentiality and security. Processing may occur outside your country with appropriate safeguards.

6. Device permissions

Notifications, camera, microphone, photos or files, location, and biometrics are requested only when the related feature needs them. You can revoke access in device settings; the dependent feature may stop working while other features remain available.

7. Retention and deletion

Account data is retained while the service is provided, and operational records are kept as necessary for the purposes above. Once a deletion request is approved, we normally delete or de-identify the account within 30 days. Contract, payment, invoice, audit, and dispute records may remain in a restricted archive for a legally or contractually required period, after which they are deleted or anonymized. We will explain any exception while handling the request.

8. Security

We use encryption in transit, access controls, protected on-device token storage, and logging and audit safeguards. No electronic system is risk-free, so controls are reviewed and incidents are handled under our approved procedures.

9. Your rights

Where applicable, you can request access, correction, restriction, objection, a copy, or account deletion. We may verify your identity before acting to protect the account. Use the Delete Account or Support page in this portal.

10. Children and changes

The app is for authorized Golden View customers and staff and is not directed to children. Material changes will be published here with a new effective date, and we may also notify users in the app.